How to collect HAR log

Introduction

HAR (HTTP Archive) logs can help us diagnose and troubleshoot any issues you might be experiencing with our service. These logs record the data that is exchanged between your web browser and our servers. This guide will walk you through the process of collecting these logs using your browser's development tools.

Step-by-step guide

Step 1: Start Collecting HAR Log

Open your preferred web browser. (This guide will assume you are using Google Chrome, but the process should be similar for most modern web browsers.)
Navigate to the web page where you're experiencing issues.
Right-click anywhere on the page and select 'Inspect' from the context menu. This will open the browser's development tools.
In the development tools pane, find and click on the 'Network' tab.
Ensure the 'Preserve log' checkbox is ticked. This ensures that all network data is recorded, even when navigating to a new page.
To start recording the network log, ensure that the 'Record' button is red (that means it's recording). If it's not red, please click the round button in the top left corner of the 'Network' tab so that it turns red.

Step 2: Reproduce the Issue

With the network log recording now active, reproduce the steps that lead to the issue you're experiencing. Try to limit your activity during the recording to the actions necessary to reproduce the issue to keep the log file as clean as possible.

Step 3: Stop Collecting HAR Log

Once you've reproduced the issue, return to the 'Network' tab of the development tools and click the round 'Record' button again to stop the recording. The button will return to its default grey color.

Step 4: Save the Collected Log into a File

Click on the 'download' icon on the development panel to download the HAR log sanitized from sensitive data:

Step 5: Send the Log File to Support

Now that you have the HAR log file saved, you can attach it to an email and send it to our support team for analysis.

Please note: HAR files may contain sensitive information, such as cookies and authentication tokens. You may want to review the file and remove any sensitive information before sending it.

Remember, the more information you provide, the easier it will be for us to diagnose the issue. Please include a description of the issue, the steps you took to reproduce it, and any other relevant details.

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Last updated 29 days ago

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Step-by-step guide

Step 1: Start Collecting HAR Log

Open your preferred web browser. (This guide will assume you are using Google Chrome, but the process should be similar for most modern web browsers.)

Navigate to the web page where you're experiencing issues.

Right-click anywhere on the page and select 'Inspect' from the context menu. This will open the browser's development tools.

In the development tools pane, find and click on the 'Network' tab.

Ensure the 'Preserve log' checkbox is ticked. This ensures that all network data is recorded, even when navigating to a new page.

To start recording the network log, ensure that the 'Record' button is red (that means it's recording). If it's not red, please click the round button in the top left corner of the 'Network' tab so that it turns red.