MFA Reset

If you lose access to your authenticator device or need to reset your Multi-Factor Authentication (MFA), follow the steps below. Please note that this process is only possible while you are logged into your Impossible Cloud Storage account and your session is active:

1. Navigate to the 'Profile settings' page.

2. In the MFA section, click on the "Reset MFA for this account" button.

3. A message will appear confirming the successful reset of your MFA.

This reset process allows you to link a new device with your MFA-enabled account, should your previous device be lost or malfunction.

It's important to note that active sessions expire after 30 days of inactivity. If you're unable to log in and reset your MFA due to an expired session, you'll need to contact our support team for assistance.

Once the MFA reset process is completed, you'll need to set up MFA again at your next login with a new device using an authenticator app.

MFA Reset for Individual Subusers by Root User

For root users who need to manage Multi-Factor Authentication (MFA) settings for individual subusers within their organization, additional options (including MFA reset) are available under the "Organization-wide Policies" section.