MFA Reset

If you lose access to your authenticator device or need to reset your Multi-Factor Authentication (MFA), you can reset your MFA settings by following the steps in this section.

Please note that this process is only possible while you are logged into your Impossible Cloud Storage account and your session is active:

The steps are as follows:

1. Navigate to the Profile Settings page.

2. In the MFA section, click on the Reset MFA for this account button.

3. A message will appear confirming the successful reset of your MFA.

This reset process allows you to link a new device with your MFA-enabled account, should your previous device be lost or malfunction.

It's important to note that active sessions expire after 30 days of inactivity. If you are unable to log in and reset your MFA due to an expired session, you will need to contact our support team for assistance.

Once the MFA reset process is completed, you will be prompted to set up MFA again at your next login with a new device using an authenticator application.

MFA Reset for Individual Sub-Users by Root User

For root users who need to reset Multi-Factor Authentication (MFA) settings for other sub-users within their organization, MFA reset button is available under the Organization-wide Policies section for each sub-user.